Article

Aug 4, 2026

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6 min read

Building AI agents for the student help desk

A step-by-step look at grounding an agent in your IT knowledge base and routing hard questions to staff.

[Test content] An agent grounded in your own documents can answer routine help desk questions and hand the rest to staff.

Choose the source documents

Start with the knowledge base articles your help desk already maintains.

Set escalation rules

Decide which questions the agent should always pass to a person.

The AI Platform for Regulated Institutions

Replace shadow AI with one governed platform

Every day without governance is another day of AI happening to you instead of for you. Take control of your data, your budget, and your security today.

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